Goldeluxe - Customer Service
Handmade jewelry for every day wear. Made in Detroit, MI.
Interested in selling Goldeluxe Jewelry in your shop? We are too! Please contact us via the "Contact" page, or email Libby at firstname.lastname@example.org.
Goldeluxe jewelry is handmade to order. Once your payment is processed, your order will ship within approximately 1-3 weeks depending on stock levels. You will be notified if there are any changes. Please view the "Ready to Ship" section for jewelry available ASAP!
Shipping within the United States:
Orders within the United States are shipped via USPS First Class mail with insurance and will arrive in about 3-6 days.
Shipping to Canada and Mexico:
Orders to Canada and Mexico are shipped via USPS First Class International mail with insurance.
Orders from $0.00 to $120.00 = $10.00
Orders $121.00 and over = $12.00
International orders are shipped via USPS First Class International mail with insurance. Packages usually take about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. We cannot be held responsible for a package taking longer than the USPS stated delivery time, and First Class International shipments cannot be tracked once they leave our studio. If you are concerned about tracking, please contact us prior to purchasing to make other shipping arrangements. Please be aware of all customs fees, duties and taxes required by your country when importing jewelry. Goldeluxe cannot be held responsible for any import fees.
Orders from $0.00 to $120.00 = $12.00
Orders $121.00 and over = $15.00
Please write us via the "Contact" page or contact Libby at email@example.com to make a wholesale order - shipping charges will be discussed when making the order. For international wholesale orders, please be aware of all customs fees, duties and taxes required by your country when importing jewelry. Goldeluxe cannot be held responsible for any import fees. If you have any other information pertinent to importing jewelry into your country, please let us know - it is not possible for Goldeluxe to know all the customs rules for every country. Thank you!
Need your jewelry by a certain date? Please contact Libby at firstname.lastname@example.org and we will try to work something out with you.
All orders are shipped in a gift box. If your order is a gift and you would like to enclose a note please contact Libby at email@example.com.
Returns / Exchanges
We want our customers happy! If for any reason you are unhappy with your purchase, you may exchange your item for another by shipping it back in its original condition. Sorry, no refunds. Any shipping costs are the responsibility of the customer. Please contact Libby at firstname.lastname@example.org within 10 days of receiving your package to initiate the exchange.
If an item is damaged or broken within the first 90 days of your purchase, we are happy to repair it at no cost, provided it has been subjected to normal wear and tear.
Like a car, jewelry requires maintenance from time to time to keep it in its best shape. If after extended wear you would like your jewelry repaired or refurbished, please email Libby at email@example.com to discuss the fee. The repair fee is based on the extent of the repair and starts at $25 plus shipping. The customer will be responsible for shipping both ways.
If you have lost one of your earrings, please contact Libby at firstname.lastname@example.org - we will do our best to make your earring a new mate! The cost for a single earring is half the price of a pair of earrings plus shipping.
Please see the Jewelry Care page for more information.